Qualifications: Any Graduate
Salary: 4.5 LPA (Expected)
Location: Hyderabad/ Bengaluru
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- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, and Citrix. VDI, VPN, Security App, etc. over Remote Support
- Answer incoming calls and respond to customers’ emails in a timely manner.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and offer Solutions to customers.
- Research, identify, and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains that can best support the user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolution given.
- Complete call logs and reports.
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology service and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready sustainable businesses. A company recognized globally for its comprehensive portfolio of services, a strong commitment to sustainability, and good corporate citizenship, we have over 250,000 dedicated employees serving clients across 66 countries. We deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
How to Apply?
Read all instructions carefully and see job eligibility, if you are all set then apply for the job from the below-given link.